Job Description
Description:
The Customer Success Specialist will work to develop relationships with our Top 50 Members as well as routine proactive outreach for things like member satisfaction and accounts receivable. This position is designed to collaborate with Customer Success with both proactive outreach and presently needed items via monthly routine workflows and one-off projects. By delivering support of excellence, the Customer Success Specialist aides NAA in continuing to be the industry standard.
Principal accountabilities
List essential job functions: core responsibilities that are critical to success in this role; include only what is necessary or required to perform the job. Aim for at least 6 bullets, including “Adheres to Data Accuracy Policy” which can be found here.
Preferred
General Understanding of platforms used at NAA: Salesforce, ClickUp, and Microsoft especially
Experience in Customer Support
Travel Requirements : Little to no travel
Physical Demands
While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds
Work Environment
Work is regularly performed in a professional office environment and routinely uses standard office equipment
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