Desktop Support Technician Job at Pomeroy, New Haven, CT

  • Pomeroy
  • New Haven, CT

Job Description

Desktop Support Field Technician

Work Schedule: This position requires on-site support at client location in New Haven, CT.

Position Summary

We are seeking an IT Field Technician to provide on-site, client-facing technical support. This role will focus on the installation, servicing, repair, and maintenance of IT systems and equipment, as well as troubleshooting hardware and software issues.

Responsibilities

  • Provide on-site client-facing support, including installation, servicing, and repair of systems and equipment.
  • Perform quality checks to verify the operational status of system equipment prior to deployment.
  • Troubleshoot and resolve customer issues related to hardware installation, repair, upgrades, and maintenance.
  • Configure new PCs and notebooks using SCCM imaging.
  • Manage and update service tickets throughout the support process.
  • Escalate issues to the appropriate personnel or service areas for follow-up, testing, and troubleshooting.
  • Provide support for Windows-based systems, software, and end-user devices.

Basic Qualifications

  • 1+ year of field support experience.
  • Experience with hardware and software installation, support, and troubleshooting.
  • Experience supporting Windows 10 .
  • Experience with Microsoft Office and OS365 .
  • Experience configuring new PCs/notebooks using SCCM imaging .
  • Experience with ticket management .
  • Familiarity with iOS devices .
  • Ability to lift and carry equipment weighing up to 40 lbs

Job Tags

Full time, Work at office

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